Patient support
We'll work at your pace and give you time to ask questions.
Why I Started Troubleshoot IT
I'm Rob, the founder of Troubleshoot IT.
The idea for Troubleshoot IT grew from helping people close to me, particularly my ageing parents and my sister, who lives with disability.
I saw how quickly everyday technology was changing and how frustrating it could become when something stopped working, an account needed setting up, or a new device didn't make sense.
Often, the problem wasn't that someone couldn't use technology. They simply needed someone willing to sit down, listen and explain what was happening without rushing them.
That's what shaped Troubleshoot IT. I don't just want to fix the immediate problem and leave. Where possible, I'll explain what I'm doing and show you how to do it yourself next time.
You'll never be made to feel silly for asking a question.
Technology changes quickly. Asking for help is part of learning, and every question is worth asking.
Inviting Someone Into Your Home Requires Trust
Having someone come into your home to help with technology is personal.
Your computer, phone or tablet can contain photos, messages, financial information and other parts of your private life. That's why privacy, respect and professionalism are an important part of every Troubleshoot IT visit.
I'll explain what I'm doing, ask before accessing information or making important changes, and treat your home, devices and personal information with respect.
What You Can Expect
Plain English
We'll explain what we're doing without unnecessary technical language.
Privacy and respect
Your devices, information and home will always be treated with respect.
Help you can learn from
Where possible, we'll show you how things work so you feel more confident next time.
Honest advice
We'll explain your options without pressure to buy things you don't need.
Follow-up support
If you need another hand after a session, you're welcome to get in touch.
Local Support in Darwin
Troubleshoot IT is based in Darwin and provides in-home and remote technology support across Darwin, Palmerston and surrounding areas.
We work with people of all ages and abilities, with particular experience supporting older Australians, people with disability and NDIS participants.
Whether you need help with a computer, phone, tablet, Wi-Fi, an online account or simply want someone to explain how something works, we'll start with what you're trying to achieve.
Want to have a chat first?
If you're not sure whether Troubleshoot IT is right for you, that's okay. You're welcome to ask questions before booking anything.